Support Center

Full-Featured Point Of Sale Articles

  1. Opening and Closing Drawer

    1. After logging into the Point of Sale (POS), click on “Drawer” in the top navigation to add the opening amount to the drawer. 2. Click on “Open” to enter the various Payment Types into their respective fields. This would be the amount you are opening the day with. The most common instance of this is if you have a cash float that you start the day with. 3. After you have entered the amounts of the various opening Payment Types click on “Save.” In our example below y...

    Jan 31, 2019 12:32PM HST
  2. Booking a Product Through POS (Point of Sale)

    1. ​Once you’ve logged into your Point of Sale (POS), click on “Catalog” on the top toolbar. 2. Click on “New Sale”. 3. Find and click on the product you’d like to book. In the example above, The title of the product was entered in the search field to pull up the correct result. 4. Select the number of tickets and fill out the “Lead Guest Information” section in the pop up that appears once you’ve clicked on the product you’d like to book. 5. Click on the “Optio...

    Feb 12, 2019 01:56PM HST
  3. Browsing Activities from the Point of Sale

    Browsing Activities 1. From the Catalog screen, you can view any activities that are available for sale. You have the option to refine the list by searching for activities by destination, vendor, keyword or date. Either select a destination, a vendor from the drop-down, or enter in a keyword (or keywords) into the search field and click on the “Multi-Day Search” icon to perform a search. You may also search by date range or you can apply multiple filters and a date range search for an ...

    Feb 06, 2019 01:20PM HST
  4. Processing Payments

    1. From the “Cart”, select the payment method to complete your booking by clicking on the “Select Payment Type” drop-down then selecting your guest's preferred payment method. 2. Fill out the amount to be paid and enter any information you’d like your staff to view in the text box. Click on “Pay Now” to complete the booking. 3. Please take note of the Sale ID as indicated in the image above and you're done!

    Feb 06, 2019 01:55PM HST
  5. Retrieving A Sale

    1. To retrieve a sale from any screen in the POS, click on “Search Sales” in the top navigation. 2. You can then search for a sale or sales by typing a customer's name into the search box, entering a Sale ID, or by entering in a date range. Additionally you can include incomplete sales or CFA sales in the "Search Sales" field by checking the appropriate boxes. When you have finished entering the search criteria click on the "Search" button to display the results. You can ...

    Feb 12, 2019 01:49PM HST
  6. Removing Tickets from an Itinerary

    1. From the "Edit Itinerary" screen, you can remove an individual guest by clicking on the “Individual Edit” link and clicking on the “x” on the ticket you want to remove. You can remove an entire activity by clicking on the “x” above the “Individual Edit” link. 2. You will be prompted to confirm that you want to remove the guest. Click on “OK” to confirm. Note: You will not be prompted to confirm removal of an activity. Once a ticket has been removed the inventory will be retur...

    Oct 03, 2016 08:17PM HST
  7. Keyboard Shortcuts

    1. From any screen in the Point of Sale, you can access a list of the keyboard shortcuts built in to help you navigate faster. Click on "Keyboard Shortcuts" in the upper left-hand side of your screen. 2. A list of keyboard shortcuts will show in a pop-up window. Click on "Close" to close the pop-up.

    Oct 03, 2016 08:19PM HST
  8. Forfeiting A Ticket

    In some instances, there is a business case for forfeiting a guest's ticket. For example, if you have a policy that if the guest cancels within 24 hours of the activity start time, they are not entitled to a refund. In this case you can free up the inventory so the canceled seat(s) can be sold to another guest without giving the guest a refund. To do so: 1. On the "Edit Itinerary" screen, click on "Forfeit" on the top right to forfeit all guests on the itinerary. To cancel reservation for ind...

    Oct 03, 2016 08:19PM HST
  9. Changing the Date or Time of an Activity

    Once you've completed payment for an activity, you have the ability to change the date and/or time of the activity. This is helpful when you want to ensure that the original agent gets credit for the sale. To do so, follow the instructions below. 1. From the itinerary screen, click on the date and time of the activity. 2. An option to change the date and time of the activity will pop down. 3. After you choose your new date and time, ActivityRez POS will check the in...

    Oct 03, 2016 08:20PM HST
  10. Processing a Refund

    1. To process a refund retrieve the sale and visit the "Itinerary" screen. From this screen, you can refund an individual guest by clicking on the “x” to the pertaining guest or you can refund an entire activity by clicking on the “x” at the top right, next to the “Forfeit” button. 2. You will be prompted to confirm that you want to remove the activity. Click on "OK" to confirm. a. Individual refund confirmation b. Group refund confirmation 3. After ...

    May 10, 2017 03:23AM HST
[email protected]
https://cdn.desk.com/
false
@activityrez
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete