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Full-Featured Point Of Sale Articles

  1. Opening and Closing Drawer

    1. After logging into the POS click on “Drawer” in the top navigation to add the opening amount to the drawer. 2. Click on “Open” to enter the various Payment Types into their respective fields. This would be the amount you are "Opening" with. The most common instance of this is if you have a cash float that you start the day with. 3. After you have entered the amounts of the various opening Payment Types click on “Save.” In our example below you will notice that we are starting our day with...

    Oct 03, 2016 08:12PM HST
  2. Booking An Itinerary

    1. The “New Itinerary” screen located on Itinerary tab is where you enter your customer's information, add transportation, and options. Begin by entering the contact information for the lead guest on this itinerary. The "First Name," "Last Name," and "Phone Number" fields are required. If the guests on this itinerary will be opting into transportation, click on the “Show More” button and type in their address. If they are staying in a hotel, begin typing the name of the hotel they are staying at...

    Oct 03, 2016 11:34AM HST
  3. Browsing Activities

    Browsing Activities 1. From the Itinerary screen, you can view any activities that are available for sale. You have the option to refine the list by searching for activities by destination, vendor, keyword or date. Either select a destination, a vendor from the drop-down, or enter in a keyword (or keywords) into the search field and click on the “Multi-Day Search” icon to perform a search. You may also search by date range or you can apply multiple filters and a date range search for ...

    May 10, 2017 03:27AM HST
  4. Processing Payments

    1.To process payment, select the payment type from the dropdown, and click on the “Add” button. 2. If you've entered the customer's information on the previous "Itinerary" screen the fields will be pre-populated with that information. Otherwise enter the customer's payment information, verify that the payment amount is correct, and click on "Pay." 3. If no refund is being applied and the transaction is complete you can e-mail or print the e-tickets, receipt, and itinerary f...

    Oct 03, 2016 08:14PM HST
  5. Retrieving A Sale

    1. To retrieve a sale from any screen in the POS, click on “Search Sales” in the top navigation. 2. You can then search for a sale or sales by typing a customer's name into the search box, entering a Sale ID, or by entering in a date range. Additionally you can include incomplete sales or CFA sales in the "Search Sales" field by checking the appropriate boxes. When you have finished entering the search criteria click on the "Search" button to display the results. You can also cli...

    Oct 03, 2016 08:17PM HST
  6. Removing Tickets from an Itinerary

    1. From the "Edit Itinerary" screen, you can remove an individual guest by clicking on the “Individual Edit” link and clicking on the “x” on the ticket you want to remove. You can remove an entire activity by clicking on the “x” above the “Individual Edit” link. 2. You will be prompted to confirm that you want to remove the guest. Click on “OK” to confirm. Note: You will not be prompted to confirm removal of an activity. Once a ticket has been removed the inventory will be retur...

    Oct 03, 2016 08:17PM HST
  7. Keyboard Shortcuts

    1. From any screen in the Point of Sale, you can access a list of the keyboard shortcuts built in to help you navigate faster. Click on "Keyboard Shortcuts" in the upper left-hand side of your screen. 2. A list of keyboard shortcuts will show in a pop-up window. Click on "Close" to close the pop-up.

    Oct 03, 2016 08:19PM HST
  8. Forfeiting A Ticket

    In some instances, there is a business case for forfeiting a guest's ticket. For example, if you have a policy that if the guest cancels within 24 hours of the activity start time, they are not entitled to a refund. In this case you can free up the inventory so the canceled seat(s) can be sold to another guest without giving the guest a refund. To do so: 1. On the "Edit Itinerary" screen, click on "Forfeit" on the top right to forfeit all guests on the itinerary. To cancel reservation for ind...

    Oct 03, 2016 08:19PM HST
  9. Changing the Date or Time of an Activity

    Once you've completed payment for an activity, you have the ability to change the date and/or time of the activity. This is helpful when you want to ensure that the original agent gets credit for the sale. To do so, follow the instructions below. 1. From the itinerary screen, click on the date and time of the activity. 2. An option to change the date and time of the activity will pop down. 3. After you choose your new date and time, ActivityRez POS will check the in...

    Oct 03, 2016 08:20PM HST
  10. Processing a Refund

    1. To process a refund retrieve the sale and visit the "Itinerary" screen. From this screen, you can refund an individual guest by clicking on the “x” to the pertaining guest or you can refund an entire activity by clicking on the “x” at the top right, next to the “Forfeit” button. 2. You will be prompted to confirm that you want to remove the activity. Click on "OK" to confirm. a. Individual refund confirmation b. Group refund confirmation 3. After ...

    May 10, 2017 03:23AM HST
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